Melayu 3GP takes the privacy of every player seriously. This document clearly outlines the types of information we collect, how we use it, who it may be shared with, and your rights as a Malaysian player under the Personal Data Protection Act 2010 (PDPA). Please read it carefully.
Before reading the full policy, here is a summary of the six core principles that underpin how Melayu 3GP manages your personal data.
All data transmitted between your device and Melayu 3GP's servers is protected with 256-bit SSL encryption – the same security standard used by leading financial institutions and banks worldwide. Your data cannot be intercepted by third parties.
As a Melayu 3GP player, you have the right to access, amend, or request the deletion of your personal data at any time. We make this process straightforward through your account settings or by contacting our support team.
Melayu 3GP has never sold and will never sell your personal data to any third party for marketing or commercial purposes. Your information is collected solely for platform operational purposes and legal compliance as stated in this policy.
All of melayu 3gp's data management practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that your rights as a Malaysian are protected in accordance with applicable local legislation.
Only melayu 3gp staff who require access to your data to perform their duties – such as the customer support and finance teams – are granted access. All access is logged and periodically audited to prevent misuse.
Melayu 3GP retains your personal data only for as long as necessary for the stated purposes or as required by law. Data that is no longer needed will be securely deleted in accordance with established procedures.
Melayu 3GP ("Platform", "We", "melayu3gp.click") is fully committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy explains in detail how we collect, use, store, protect, and in certain circumstances, disclose your personal information.
This policy applies to all users of the melayu 3gp platform, including website visitors, registered members, and participants in any promotional or VIP Rewards programme we operate. By registering an account or using melayu 3gp's services, you agree to the collection and use of your personal information as described in this document.
Melayu 3GP fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection, processing, and protection of personal data in Malaysia. All our practices are designed to meet or exceed the requirements set out by the PDPA.
Melayu 3GP collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
Melayu 3GP uses your personal data responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:
| Purpose of Use | Legal Basis | Example |
|---|---|---|
| Account management | Contract | Creating and maintaining player accounts |
| Transaction processing | Contract | Deposits & withdrawals via DuitNow, Touch 'n Go |
| Identity verification (KYC) | Law | AML compliance, verification prior to large withdrawals |
| Customer support | Contract | Resolving enquiries, complaints, and technical issues |
| Platform improvements | Legitimate interests | Usage pattern analysis to improve UX |
| Marketing communications | Consent | Promotional notices, bonuses, and platform updates |
| Fraud prevention | Legitimate interests | Duplicate account detection, suspicious activity |
| Legal compliance | Law | Reporting to authorities when required |
For marketing communications such as promotional emails and bonus notifications, you may opt out at any time via the unsubscribe link in the relevant email or through your account settings. Opting out of marketing communications does not affect essential account-related communications such as transaction notices and security alerts.
Melayu 3GP does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of normal platform operations, your data may be shared with the following parties within strictly defined limits:
Gaming software providers such as Evolution Gaming, Pragmatic Play, and Microgaming receive only the minimum data required to operate your gaming session. This is limited to session identifiers and the relevant account balance.
To process deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks, the required transaction information is shared with the respective providers. All our payment providers comply with PCI DSS security standards and maintain their own privacy policies.
Melayu 3GP may be required to disclose personal data to law enforcement authorities if mandated by law or a valid court order, or where such disclosure is necessary to protect the legitimate interests of the platform or other players against fraud or unlawful activity.
In the event of an acquisition, merger, or sale of melayu 3gp's assets, players' personal data may be transferred to the new entity. Players will be notified in advance and will have the option to request deletion of their data if they do not consent to the transfer.
Melayu 3gp takes security infrastructure seriously to protect your data. The technical and organisational security measures we employ include:
In the event of a data breach that materially affects your personal data, Melayu 3GP is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.
Melayu 3gp uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:
| Cookie Type | Purpose | Can Be Disabled |
|---|---|---|
| Essential Cookies | Enables core platform functions such as login sessions and security | No – required for the platform to function |
| Preference Cookies | Remembering your language preference, display settings, and other preferences | Yes – via account settings |
| Analytics Cookies | Helps us understand how the platform is used so we can make improvements | Yes – via cookie banner |
| Security Cookies | Detecting suspicious activity and preventing fraud | No – required for security |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and prevent you from logging in or using certain features of Melayu 3GP.
Melayu 3GP does not use third-party tracking cookies for advertising purposes. We do not permit ad networks to track your activity on our platform or on external websites.
Melayu 3gp complies with anti-money laundering (AML) requirements and may need to collect and retain additional information relating to your financial transactions. This includes:
Financial transaction data is retained for a minimum of 7 years in accordance with Malaysian anti-money laundering legislation. This data may be disclosed to the relevant authorities if required through a lawful legal process.
As a melayu 3gp player based in Malaysia, you hold the following rights under the Personal Data Protection Act 2010 (PDPA), and we are committed to facilitating the exercise of those rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 working days. A nominal fee may apply for physical copies upon request.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Basic information such as your phone number can be updated directly through your account settings.
In certain circumstances, you have the right to request that we restrict how we use your data — for example, while we are investigating the accuracy of data you have disputed.
You have the right to object to the use of your data for specific purposes, such as direct marketing. Once your objection is received, we will immediately cease using your data for that purpose.
In certain circumstances, you may request the deletion of your personal data. However, this right is limited – we may be required to retain certain data to fulfil legal obligations, such as AML requirements for up to 7 years.
Submit a written request to support@melayu3gp.click with the subject line "PDPA Rights Request – [Account Number]". Please include proof of identity. We will respond within 21 business days.
The melayu 3gp platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or individuals under the age of 18.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will promptly take the following steps:
Melayu 3GP reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our operational practices. Our amendment policy is as follows:
We encourage you to review this page periodically, especially when you receive an amendment notice from us. A version history of this Privacy Policy is kept on record and can be requested from our support team.
In the context of operating a platform that involves international service providers such as gaming software suppliers, your data may be transferred and processed outside Malaysia. Melayu 3GP ensures that all cross-border data transfers are carried out with adequate safeguards in place:
Information about the countries in which your data may be processed can be requested from our Privacy Officer using the contact details provided in the following section.
Melayu 3GP has appointed a Privacy Officer responsible for ensuring the platform's compliance with the PDPA and this privacy policy. For any enquiries, concerns, or requests relating to your data privacy, please contact us:
If you believe Melayu 3GP is not complying with the PDPA or this Privacy Policy, and you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the official channels established by the Department of Personal Data Protection Malaysia.